Frequently asked questions
Quick answers to the questions we are asked most. Can't find what you need? Email sales@kit4kitchens.co.uk and we aim to reply within 24 hours.
Ordering and delivery
How much is delivery?
Delivery is free on all orders. It is already included in our prices, so there is nothing extra to pay at checkout.
How quickly will my order arrive?
Order before 2pm and we aim to dispatch the same day where possible. Delivery usually takes 1–2 working days, on a tracked courier service. See our shipping policy for details.
How do I track my order?
Your dispatch email includes a tracking link. You can also sign in to your account, or use our track your order page.
Do you deliver outside the UK?
Yes, please contact us for a quotation before placing an international order: sales@kit4kitchens.co.uk.
Prices, VAT and invoices
Do your prices include VAT?
Prices on our site exclude VAT. 20% VAT is added at checkout. You can switch between ex VAT and inc VAT prices with the Ex VAT / Inc VAT toggle at the top of every page.
Will I get a VAT invoice?
Yes. We email a VAT invoice for every order. You can also sign in to your account at any time to view past orders, download VAT invoices and reorder.
Do you price match?
Yes, on our cleaning chemicals. If another UK supplier sells the same product for less, let us know before you order and we will aim to match it. See our price match promise for the terms.
Which product do I need?
Which ovens do MKN WaveClean cartridges fit?
MKN WaveClean two-in-one cartridges are for MKN combi ovens with the WaveClean automatic cleaning system, including Space Combi and Magic Pilot. Each cartridge holds both the detergent and the rinse aid. Shop WaveClean and descaler.
What is MKN FlexiChef Care & Protect Descaler for?
It is the descaler for MKN FlexiChef, to keep your FlexiChef in optimum condition. It is available as a single 250ml bottle or a pack of 6.
Which Unox ovens is Det&Rinse ULTRAPLUS (DB1076A0) for?
Unox Det&Rinse ULTRAPLUS DB1076A0 is for Unox ovens with an automatic washing system. It is an ultra strong detergent for high levels of dirt, recommended for poultry and meat fats. Shop Unox oven cleaning.
My Unox oven has no automatic washing system. What should I use?
Unox Spray&Rinse DB1044A0 is a spray detergent for manual cleaning, for ovens not equipped with an integrated automatic washing system. Unox lists it for BAKERLUX SHOP.Pro, CHEFTOP MIND.Maps COUNTERTOP, EVEREO, BAKERLUX & LINEMISS, LINEMICRO, CHEFLUX, SPEED.Compact and SPEED.Pro.
Will your oven shelves fit my oven?
Our GN1/1 stainless steel wire grid shelf (53 x 32.5 cm) suits GN1/1 (Gastronorm) compatible ovens, fridges and hot cupboards. The MKN FlexiRack (530 x 570 mm) is larger than standard GN1/1 and is for MKN combi ovens. Shop oven shelves.
Do you supply ovens?
Not directly, but a number of the leading MKN and Unox equipment dealers are wholesale customers of ours, so we can help you get a few quotes, which should be very competitive. Just email sales@kit4kitchens.co.uk with what you're looking for.
Not sure which product fits your oven?
Email us your oven make and model at sales@kit4kitchens.co.uk and we will check for you. We aim to reply within 24 hours.
Safety
Where can I find Safety Data Sheets?
All our Safety Data Sheets are on our Safety Data Sheets page. Direct downloads: MKN WaveClean (PDF), MKN FlexiChef Care & Protect (PDF), Unox oven cleaner (PDF).
Accounts and returns
Can we open a credit account?
Yes. Schools and public sector organisations can buy on a 30-day credit account. Trade customers and businesses can apply for an account through our trade accounts page. Credit accounts are subject to application.
Can I pay with a purchase order?
Yes. Once your account is set up, email your purchase order to sales@kit4kitchens.co.uk.
Can I return an item?
Unwanted items can be returned within 30 days of delivery if unused, unopened and in their original packaging. If anything arrives damaged, faulty or incorrect, please tell us within 48 hours of delivery. Please contact us before returning anything. See our returns policy.
