Returns Policy

Returns Policy

At Kit4Kitchens Ltd, we want you to be satisfied with your purchase. Please read the following returns policy carefully.

1. How to request a return

To request a return, please email sales@kit4kitchens.co.uk with your order number, the reason for the return, and photos if the item is damaged, faulty, or incorrect. We will issue a Returns Authorisation Number and provide return instructions.

2. Change of mind (unwanted or incorrectly ordered items)

Changed your mind, or ordered the wrong item? You can return it within 30 days of delivery, as long as it is unused, in its original packaging and with the factory seal still in place.

The customer is responsible for the cost of return postage for unwanted or incorrectly ordered items.

3. Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos and a description of the issue.

This doesn't affect your statutory rights for faulty goods.

If the return is approved, Kit4Kitchens Ltd will pay the return postage or arrange collection, and we will provide a replacement or refund as appropriate.

4. Refunds

Once returned goods have been received and inspected, approved refunds will be processed within 5 working days to the original payment method.

Refunds are issued only for items that meet the conditions of this policy.

5. Return condition

Returned items must be securely packaged. We reserve the right to reduce or refuse a refund if returned items are used, opened, damaged after delivery, or not in a resaleable condition, except where the goods are faulty or damaged in transit.

6. Non-returnable items

For safety and hygiene reasons, we can't accept change-of-mind returns of items that have been opened or used, or where the factory seal has been broken. This doesn't apply to items that are faulty or damaged in transit.

7. Return address

Please do not return goods before contacting us. The return address and instructions will be provided once your return has been authorised.

Contact

Email: sales@kit4kitchens.co.uk

Kit4Kitchens Ltd

70 Sunnybank Road, Mirfield, West Yorkshire, WF14 0NL, England, United Kingdom

 

Note: In the extremely rare event of any damage to any of the cleaning chemicals that cause a spillage please refer to the Safety data sheets for safe clean up. 

https://www.mknwaveclean.co.uk/pages/product-safety-data-sheet-links